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Terms and Conditions

Terms and Conditions Terms and Conditions

General Information

An order from can only be placed from this website. You must go through our 7-step guide to place an order. Read more about the different steps here

Extras, like threads and/or fabric, can be ordered for use in your embroidery. Read more at "What do I get?"


We offer two payment methods:

  1. Direct Payment: You pay instantly upon order using your credit card or swedish internet banking system. Supported credit cards are VISA and Mastercard and supported banks are Swedbank, Nordea, Handelsbanken and SEB. Secure payments are ensured by Payson.
  2. Cash on delivery: Pay when you collect your package from the local post office or delivery office. Note that a COD fee is applied. This option is only available in Sweden.


Average time for delivery is 1-2 weeks. You can always track the status of your order by signing in to your account and clicking on the Details option of your order.


The price that you confirm when finalizing your order is always shown in Swedish kronor and includes 25% VAT for EU-customers.

Withdrawal Right complies with the Distance Selling Regulations in Sweden. You have the right to cancel your purchase within 14 days of receiving the goods, assuming you have not yet begun your embroidery. If you cancel an order within 14 days, or neglect to pick it up, you will be charged a handling fee equal to 50% of the goods' cost. A return shipping fee is also applied. To return a purchase, please contact us by e-mail or telephone.

Cookies uses what is known as 'cookies' when you browse our website. A cookie is a small text file that saves information on your computer about the preferences you've made during your time on our website. Cookies also allow you to walk away from an unfinished photo embroidery and come back to it at a later time to keep working on it.

We are not responsible for any typographical error found on this website.

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Having a account allows you to order, save, and check the status of your previous orders. Registering an account is free.

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Latest news (swedish)

Endast postförskott

På grund av tekniska problem tar vi endast emot ordrar mot postförskott för tillfället. Det betyder att du aktivt måste välja "Postförskott" på steg 7 när du bekräftar din order.

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